Seeking experienced ecommerce Sales Administrator – EBC Brakes Direct

Seeking experienced ecommerce Sales Administrator – EBC Brakes Direct

Seeking an experienced sales administrator to join the team to perform administration duties for our ecommerce website.

Working in the Sales Administration Office, performing a customer service and sales administration role for customers of EBC Brakes Direct, which is a business that deals direct with the public, via phone or email.

Primary Responsibilities

  1. Receive sales orders by phone, fax and email, process onto SAGE200
  2. Process orders on a web store account for our customers
  3. Stock enquiries and expediting orders
  4. Customer Service, via phone and email, relating to delivery, invoicing and stock availability
  5. Producing invoices, credit notes and dealing with any queries
  6. Taking payments via debit/credit cards over the phone using Sagepay and Paypal
  7. Monitoring the Paypal account to reconcile payments/refunds to orders
  8. Various typing, copying, filing and other administration tasks; specifically in Excel

Knowledge and Skills

  1. Superb customer service skills
  2. Must have a professional and courteous manner in person and on the telephone
  3. Previous experience of sales ledger work or credit control desirable
  4. Must be presentable
  5. Sales administration essential
  6. Excellent literacy and numeracy skills
  7. Very organised with attention to detail
  8. Must be hard working
  9. Flexible working attitude
  10. IT competent with Outlook, Word and Excel
  11. Experience with SAGE 200 an advantage
Working Conditions
  • Working conditions are normal for an office environment
  • Uniform will be provided, including company blazer
  • Free, secure on site parking and staff discount

Hours of Work:
Full Time Hours: Monday – Thursday 8.45 – 17.30 and Friday 8.30 – 15.30 with 30 minutes for lunch all week.
Total hours 40.5 week.

Reporting to the Administration Manager

Applications should be made in writing to Lisa White, HR or apply through the EBC Careers page at the following link:

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